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ecoCaffe ecoCaffe

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    Frequently Asked Questions

    FAQ Topics

    The Coffee

    Q What is the difference between the four ranges?
    Q How many different variants are available in your range?
    Q What is Espresso coffee?
    Q Where are your coffees sourced from?
    Q Are your coffees fairtrade and organic?
    Q Why do your products have different cup sizes?
    Q How do I know which variant I should buy?
    Q Can you make a long coffee with any of your capsules other than the lungo?
    Q Is the foam different?
    Q What water should I use to make my coffee?

    The Capsules

    Q How can you claim your capsules are biodegradable?
    Q What does biodegradable mean?
    Q Do your capsules contain plastic?
    Q Do your capsules contain aluminium?
    Q How long do your capsules last?
    Q What is the difference between your coffee capsules and Nespresso®?
    Q What is the difference between your coffee capsules and the ones I can buy at the supermarket?
    Q Can I use your capsules in my Aldi Expressi machine?
    Q Can I put your capsules in my green waste?
    Q Will your capsules damage my Nespresso® machine?
    Q Are your capsules compatible with all Nespresso® machines?
    Q What should I do if I think the capsule has damaged my machine?
    Q Will using your capsules void my machine’s warranty?
    Q Why does your capsule make a “pop” sound when I use it?
    Q What do I do if the capsule becomes stuck in my machine?
    Q My lever is more difficult to close using your capsules, why is this so?
    Q What happens if I can’t insert the capsule in my machine?
    Q What happens if the capsule does not work in my machine?
    Q Can I use your capsules in my Cafeitaly machine?

    Ordering

    Q Where can I buy your products?
    Q I would like your product ranged at my local, can I suggest a store?
    Q Why do I need to purchase in quantities of 5?
    Q What happens if I change my mind after I have placed my order?
    Q What options do you offer for payment?
    Q How do your subscription services operate?
    Q How do I stop a subscription service?

    Delivery

    Q How quickly will my order be despatched?
    Q When will my order be delivered?
    Q What happens if I am not home when a delivery is made?
    Q I need my coffee quick! Do you offer an express service?
    Q Do you ship internationally?
    Q What service do you use for your deliveries?
    Q Why do I have to pay for delivery?
    Q What happens if my delivery is damaged?
    Q Do you offer refunds?
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