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Returns Policy

RETURNS
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, we can unfortunately no longer offer you a refund or exchange.

30 DAY MONEY BACK GUARANTEE
We are convinced that you will love our masterfully created coffee range. To give customers the extra comfort, we are more than happy to give you a 30-Day Money-Back Guarantee, which also includes the return shipping.

Please contact us within 30 days of receiving the order to initiate the process and include your name, order number, purchase date and reason for return.

Once we have received the order and approved the return, we will initiate the refund back to the customer account within 7 business days.

Thanks for giving us a go!

RETURN ADDRESS

EcoCaffe
PO Box 3520
Helensvale Town Centre
QLD 4212

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Ecocaffe acknowledges the Traditional Owners of Country throughout Australia. We pay our respects to Elders past and present. EcoCaffe supports the First Nations people's Uluru Statement from the Heart.

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