Refund Policy

At EcoCaffe, we want you to be happy with your order. As our products are food items, we are unable to accept returns or provide refunds for change of mind.

If your product is defective, damaged, or you receive the wrong item, please contact us so we can review the issue and make it right. Where the product is confirmed to be defective, we will provide you with a replacement.

Change of Mind

Due to the nature of our products, we do not accept returns or refunds for change of mind.

This includes situations where you:

• Ordered the wrong product

• No longer want the product

• Do not like the taste or flavour profile

• Changed your mind after purchase

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged, out of date, or you receive the wrong product, please contact us immediately at customerservice@ecocaffe.com.au with your order number and details of the issue.

To help us assess the issue quickly, please include clear photos of:

• The product

• The packaging

• The batch or expiry date, where applicable

• Any damage or defect

Once we have reviewed the issue, we will let you know the outcome. If the product is confirmed to be out of date or defective, we will supply you with a replacement.

How to Contact Us

For any order issue, please contact us at:

customerservice@ecocaffe.com.au

Please include your order number and a brief description of the issue.

Australian Consumer Law

This policy does not limit or exclude any rights you may have under Australian Consumer Law. You are entitled to a replacement, refund or other remedy where a product has a major problem, is unsafe, is not of acceptable quality, or does not match the description provided.